Dear guests and friends,
We are delighted to be back open and able to welcome guests again.
Specific measures have been put in place to ensure we are adhering to all government guidelines. We would like to put your mind at rest and let you know that the farm will be regularly cleaned and disinfected. We will run through measures in detail with our guests either at check in or prior to arrival and will continue to adapt as guidance and protocols evolve. We ask all our guests to please be as understanding as possible and work with us to implement these changes as we adapt to these remarkable times we find ourselves in and constantly adjust to new ways of working. If any guest would like to discuss details of the changes made they are welcome to call on 015394 41264 or email any questions to email@example.com
In order to ensure we are looking after our resident guests and providing the safest possible environment for both our staff and our residents lunch and dinner will currently be offered to residents or to pre booked guests only at the present time. If we have capacity then we may eb able to accept some guests with no prior reservation
The same pre booking policy will also apply to our bike and boat hire until at least July 2021 when this will be reviewed and hopefully extended to include all of our patrons.
With regards to cancellations, we are trying to be as flexible as possible and work with guests in the event of confirmed bookings having to be cancelled due to travel restrictions. Cancellations will be dealt with on a case by case basis and be dependant upon the circumstances of each case but in broad terms if there is a general lockdown or we at Bank Ground are covered by a lockdown and prevented from hosting guests then dates are transferable or full refunds can be offered. If travel restrictions are specific to guests then as long as we can relet we will offer to move dates or offer a refund. If we are allowed to be open but unable to relet cancelled dates then as a small business we are unable to bankroll all the risk and every possible scenario so standard terms and conditions will apply. If you would like to discuss this in more detail please feel free to call and ask.
Please keep in touch through our facebook, twitter and instagram pages.
Stay safe & be well folks!
The BGF team